FAQs

Will there be any additional duties and taxes?

Any Duties and taxes due will be calculated at checkout and applied to the value of the product before order confirmation dependent on the applicable rate.

Good news: there's no need to worry about additional fees or taxes. We'll never charge you more than the cost you see at checkout. However, your credit card company may have a surcharge for international transactions. Such charges are out of our control, unfortunately. If you're not sure, get in touch with your bank or credit card company for more information regarding international transaction fees.

Can I cancel my order or change it before it ships?

Once an order is placed, we start processing it immediately to ensure you receive your items as soon as possible. Unfortunately, this means we are unable to accommodate any changes to the order. This includes canceling all or part of the order, changing the shipping address or method, and adding, replacing, or removing items from the order.

Can I make changes to my order?

Unfortunately, we can't make changes to your order after it's placed. Therefore, we recommend you carefully check your item details and shipping information before ordering.

What countries do you ship to?

At the moment, orders through this site can only be shipped to Singapore

What payment methods can I use?

We accept the following payment methods:

Visa, Mastercard, Maestro Amex, PayPal, Apple Pay, Google Pay, JCB

Once you place your order, we'll place an authorization hold for the order amount. This means its cost will be set aside on your card. However, your card will not actually be billed until your order ships.

Why is there a pending charge on my card?

When you place an order with a credit card, the amount is temporarily reserved on your card, but you won’t be charged until your order is shipped.

For debit card transactions, you will likely see this as a pending transaction right away, but your bank will only transfer the funds to us upon shipment.

This hold is temporary. If your order experiences any delays, we may request your bank to extend the hold until we ship your items.

Should your order be cancelled for any reason, we will instruct your bank to lift the hold and return the funds to your account. This process typically takes 7 to 21 days, depending on your bank's policies. Please contact your bank for more details.

My order was cancelled, why is there still a charge on my card?

When an order is cancelled, you may have a pending authorization which is not an actual charge. If you paid with a debit card, it could take three to five business days for the authorization to be removed. Credit card authorizations usually take up to 72 hours to remove.

Will I be charged additional taxes or fees when I get my order?

Good news: there's no need to worry about additional fees or taxes. We'll never charge you more than the cost you see at checkout. However, your credit card company may have a surcharge for international transactions. Such charges are out of our control, unfortunately. If you're not sure, get in touch with your bank or credit card company for more information regarding international transaction fees.